First car buying guide
Buying your first car in Sri Lanka involves several steps. Here's a guide to help you navigate the process
How car repair shops can trick you
Car repair shops in Sri Lanka, like in many other places, may employ various tactics to attract customers.
Car repair shops in Sri Lanka, like in many other places, may employ various tactics to attract customers. While many shops operate with integrity and professionalism, some may resort to tricks or deceptive practices to increase their customer base. Here are some tactics that some repair shops might use
- Offering Unrealistically Low Prices
- Advertising extremely low prices to attract customers, then adding additional charges for parts, labor, or services not initially included.
- Using Fear Tactics
- Exaggerating or fabricating issues with a customer's car to instill fear and pressure them into agreeing to unnecessary repairs.
- Upselling Unnecessary Services
- Recommendations for additional services or upgrades that are not essential for the car's maintenance or repair needs.
- Creating False Sense of Urgency
- Claiming that immediate repairs are necessary to prevent further damage or safety hazards, pressuring customers into making rushed decisions.
- Misleading Warranty Claims
- Falsely claiming that certain repairs or parts replacements are covered under warranty, even if they are not.
- Misrepresentation of Qualifications or Credentials
- Exaggerating or misrepresenting expertise, certifications, or qualifications to appear more reputable or trustworthy.
- Offering Free or Discounted Inspections
- Identifying minor issues during inspections and upselling unnecessary repairs or services.
- Manipulative Pricing Schemes
- Using complex pricing schemes or misleading discount offers to confuse customers and discourage comparison shopping.
- Falsifying Diagnostic Results
- Exaggerating or fabricating diagnostic results to justify unnecessary repairs or replacements.
- Pressuring for Immediate Payment
- Pressuring customers to pay upfront or make immediate payments for services before the work is completed.
It's essential for customers to be vigilant and cautious when dealing with repair shops, and to seek recommendations from trusted sources when selecting a shop for car repairs. Additionally, asking questions, requesting detailed explanations of recommended repairs, and obtaining multiple quotes can help customers make informed decisions and avoid falling victim to deceptive tactics.
